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Customer Service
- Shipping & Delivery
- The Priority Mail (domestic) shipping charge for one album is $4.80. Priority mail should arrive in 2-3 business days from the date shipped. Other shipping options are available and can be
found on the drop-down menu on the order page. If you require expedited shipping or want to order more than one photo album, please contact us at sales{at}boardbookalbums.com or call 1-800-506-9683.
- Privacy & Security
- You can shop online at www.boardbookalbums.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks. The company adheres to strict industry standards for payment processing, including:
- 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
- Industry leading encryption hardware and software methods and security protocols to protect customer information.
- Compliance with the Payment Card Industry (PCI) Data Security Standard.
For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.
www.Boardbookalbums.com is registered with the Authorize.Net Verified Merchant Seal program.
We do not share your credit card or personal information with anyone. For your security, our credit card information is not saved in our system.
- Returns & Replacements
- We will gladly issue a refund or exchange within 14 days of your purchase, if you are not fully satisfied with your purchase. For refunds and exchanges, please return the product to us within 14 days. Please allow another 14 days for us to process your refund or to issue you a replacement product.
- Ordering
- You can order online via our website at www.boardbookalbums.com or call 1-800-506-9683 to order over the phone.
You can also order by emailing us at sales{at}boardbookalbums.com.
- Payment, Pricing & Promotions
- We accept Visa, Mastercard, Discover, and American Express. You can also pay via PayPal or mail a personal check to the following address:
Board Book Albums, LLC
123 Rush Haven Drive
The Woodlands, TX 77381
- Viewing Orders
- Click the "My Account" button at the top of the page to view your account.
- Updating Account Information
- Click the "My Account" button at the top of the page to make changes to your existing account. If you have not created an account, it will ask you to sign up for one.
